Help Center

Why do I need to provide identification to receive payment? [Card Payment]

In order to comply with KYC (Know Your Customer) regulations, our payment provider, Stripe, collects and maintain information on all Stripe account holders. These requirements come from our regulators and financial partners, and are intended to prevent abuse of the financial system. You can learn more about Stripe’s KYC process here:


If your account is under review, payments to your bank account have been halted until your identity has been verified. In the meanwhile, you’ll still be able to make offers and complete tasks and the funds you earn will continue to accumulate in your iTask account.

To verify your identity, we need you to do the following:

Ensure that your iTask Profile has the following details:

  • First Name
  • Last Name
  • Verified Mobile Number
  • Billing Address
  • Date of Birth

Provide us with an image, or a scanned copy, of a form of government issued identification (for example a driver’s license or passport). This must clearly show your full name, and your date of birth and match your iTask Profile. You can upload these documents from the account settings page of the application.

Please ensure that the details on your account match the details on the ID provided. We will notify you once your verification is complete and at that point we will resume releasing payments to your bank account.