Marketplace Operations Intern

What You’ll Be Doing?

Ensuring that platform listings adhere to our marketplace quality guidelines
Making sure all users enquiries are closed on time and help resolve complicated users complaints
Provide technical support including help with new installations/app download
Inform users of current promotions while identifying opportunities to improve user experience and propose solutions
Conducting root cause analysis and propose solutions for new enquiries/issues that that may rise. Communicates any problems or issues to management for resolution
Assist in creating streamlined processes and documentation to communicate platform updates and collect users feedback

Currently pursuing or recently finish a Diploma / Bachelor Degree in Marketing operations or any other field.
Effectively Bilingual in both English and Chinese
Comfortable with start-up environment
Organized, meticulous and resourceful
Excellent Customer Service skills
Ability to manage multiple priorities and respond in a timely manner to request
Ability to communicate at all levels with internal/external clients by phone and email
Flexible schedule – weekdays; ability to work on Saturdays is a plus

Please note, only shortlisted candidates will be contacted.