Are you facing a headache when you are well prepared early in the morning and your clients do not show up on time? A normal norm is that every business will face the same issues: the customer did not show up according to the appointment date and time.
The missed appointment booking may be caused business losses. As we can see, the hair and beauty industry loses a massive $1.2 billion yearly, while $150 billion annually is estimated as the annual loss from medical appointments.
Can people possibly not show up in time due to forgetting or facing some emergency issues or duplicated appointments? Absolutely Yes.
Are you wondering how to curb these issues and simultaneously minimize your risk of business loss？ Let’s reveal this topic.
Have your own customize booking website
A straightforward appointment process will not only increase the number of bookings,also allow your customer to see which date they are available for the booking slot instead of making an appointment via several phone calls but still being unable to determine the actual date.
If there is no confirmed given date that the customer promised you, it might leave you with a no-show.
Your customized booking system may allow your customer to finish every process at their fingertips and book the service at any time of the day or night, seven days a week, 365 days a year. Several processes in the online booking system are;
- Select the business services
- Choose the service provider
- Schedule the appointment date
- Complete the appointment booking
Besides, you can customize your online booking website with your business name, services, prices, and operation time, which suits your branding, and accept payments from your clients.
Send Automated Appointment Reminders by SMS/ Email
According to the appointment scheduling statistics 2022, 29% reduction in no-shows with automated reminders.
Hence, automated reminder messages are very important, especially for customers who booked appointments in the middle of their days or after work.
They might overlook or forget their appointment. With the function of auto-reminder, our customers will not miss out on any arrangements, and this can reduce the no-show-up rate in your shop and reduce the risk of business loss at the same time.
Make Your Appointment Easy to Cancel or Reschedule
Appointment scheduling is crucial as it can prevent your client from waiting long and increase customer satisfaction. The staff might also have sufficient time to prepare before the client arrives at the destination.
Some scheduling conflict occurs if your client does not attend on time. That’s why you should make your appointment easy to cancel or reschedule. Hence, rescheduling or canceling the appointment without picking up the phone can save cost and time simultaneously.
It’s wrapping here. Some clients or businesses may miss appointments, but you curb this issue by following these simple steps.
Reducing no-shows appointment and the risk of business loss starting from using the online booking system.
If you are interested in our online booking system, feel free to check out our website